our
Refund Policy

These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you change your mind, please don’t worry, you can return or exchange your items within fourteen days from receipt of delivery. 

If you wish to return a product, you will simply need to:

Email us at contact@siewli.com with your order confirmation number to let us know it’s on its way back to us.

Then arrange to drop the item back off at our shop at 37 Keong Saik Rd, Singapore 089144.

  • Items must be returned in their original condition.

  • Products not eligible for a return or exchange include:

  • Products marked “sale”; Gift Vouchers.

If a product is faulty, we just ask you to take photo proof of the faulty product and the packaging it arrived in within two days of receipt of delivery and send the photo direct to us at contact@siewli.com. For all faulty items you will be offered a replacement or repair, or a full refund.

Any refunds will be credited back to you using your original payment method, e.g. PayPal, online credit or credit card.

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